Accessing services: council services

Have you been able to access the council services you need during the Coronavirus (COVID-19) outbreak?


  • 62% of respondents have not needed to access council services during the coronavirus outbreak.
  • 31% of respondents have been able to access the services they need; 23% online and 8% over the phone. Only 7% have not been able to.
  • Older residents were more likely to need access to council services; online was always most popular.

Total sample